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Our Helsinki store
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Frequently asked questions
Quick answers about our products, sizing, orders and Helsinki store. For an individual product or order, contact our team.
Are your products authentic?
Yes. Every item undergoes two authenticity checks: supplier products are checked by the supplier and then by DRIPNORD; private-seller purchases are checked by our team and a third-party authentication service.
Our money-back authenticity guarantee covers both brand-new and pre-owned products.
Do you sell brand-new or pre-owned products?
We offer both brand-new and selected pre-owned designer clothing. Brand New means unused; pre-owned pieces are described by their individual condition. Check the condition, photographs and item-specific notes on the product page before choosing.
What do the condition grades mean?
- Brand New: unused.
- Perfect Condition: like new, with no visible signs of wear.
- Excellent Condition: very clean, with no stains, holes, fading or noticeable flaws; any signs of previous use are very minimal.
- Good Condition: well-maintained, with normal signs of previous use.
Read the product’s condition notes and look at its photographs for item-specific details. The same definitions appear in the Condition Guide on product pages.
How should I choose the right size?
The same labelled size can fit differently across brands, models and fits. Compare the measurements provided for the specific product with a similar garment that fits you well, using the same measurement points. Use the product’s sizing tools where available, and contact us if you need help with a particular item.
When will my order be dispatched and delivered?
Orders are dispatched within 24 hours, excluding weekends and holidays. Estimated delivery is 1–3 business days in Finland and 2–7 business days across Europe, depending on location. Available shipping options are shown at checkout, and tracking is provided after dispatch.
How do returns and return shipping work?
Notify us within 14 days of receiving your order at contact@dripnord.com. Send the goods back within 14 days of notifying us.
DRIPNORD covers all return shipping costs within the EU. See the full Returns & refunds page for instructions, item condition and refund details.
Can I visit the Helsinki store?
Yes. Our store at Merimiehenkatu 29, 00150 Helsinki is open every day from 13:00 to 20:00. You can see products in person and try them on; private appointments are also available by request, including outside regular opening hours.
How can I sell products to DRIPNORD?
Use the Sell to Us page to offer your designer items through our submission form. Follow the steps on that page and provide the requested product information and photographs.
