Returns & refunds

Not quite right? Let us know within 14 days of receiving your order. DRIPNORD covers all return shipping costs within the EU.

Free returns within the EU. We do not charge return postage or deduct return shipping costs from your refund for EU returns.

How to return your order

  1. Let us know within 14 days. Email contact@dripnord.com within 14 days of receiving your order. Include your name, order number or other identifying details, and the items you wish to return.
  2. Arrange your return label and instructions. Contact us by email to arrange a prepaid return label and instructions for an EU return.
  3. Pack and send your return. Pack securely and send the items back without undue delay, within 14 days of notifying us. Keep your proof of posting until your return is resolved.

If items from one order arrive separately, the notification period starts when you receive the last item. You do not need to give a reason. Your right to withdraw does not depend on our approval.

Item condition

You may inspect an item and try it on as you would in a shop. Please handle it with care and return any tags, accessories and packaging supplied with it where possible. Normal inspection or the absence of the original packaging does not automatically remove your right to withdraw.

If handling beyond what is necessary to check the item’s nature, characteristics and functioning reduces its value, we may deduct that loss in value only where permitted by law. An item being discounted or pre-owned does not, by itself, exclude it from the right of withdrawal.

Refunds

We refund payments without undue delay and no later than 14 days after receiving your withdrawal notice. We may withhold the refund until we receive the returned goods or you provide evidence that you have sent them back, whichever happens first.

Your refund goes to the original payment method unless you expressly agree otherwise. We do not charge a refund fee. When you withdraw from the whole order, we also refund the cost of our least expensive standard outbound delivery option. Any extra amount paid for a more expensive delivery option is not refunded.

Once we have issued the refund, your bank or payment provider may need additional time to display it in your account. This processing time is separate from when we issue the refund.

Exchanges

To choose a different item or size, return the original item using the steps above and place a separate order for the item you want.

Damaged, faulty or incorrect items

If an item arrives damaged, is faulty or is not what you ordered, contact us at contact@dripnord.com and tell us what happened. These issues are handled separately from a change-of-mind return. Your statutory rights concerning faulty goods are not limited to the 14-day withdrawal period.

Need help?

Email contact@dripnord.com or visit our Contact page.

Model withdrawal form

You may copy this form into an email or print it. Using this form is optional; any other clear withdrawal notice is also valid. Complete and return it only if you wish to withdraw from the contract.

To: DRIPNORD, Merimiehenkatu 29, 00150 Helsinki, Finland; contact@dripnord.com.

  • I/We* hereby give notice that I/We* withdraw from my/our* contract of sale of the following goods*/for the provision of the following service*: ____________________
  • Ordered on*/received on*: ____________________
  • Name of consumer(s): ____________________
  • Address of consumer(s): ____________________
  • Signature of consumer(s), only if this form is sent on paper: ____________________
  • Date: ____________________

* Delete as appropriate.

This is the address for sending your withdrawal notice. Arrange the return shipping label and parcel instructions with us as described above.